“Best service ever from a repairer. Very impressed.
“They were great. Polite, helpful and timely. Took the hassle out of my issue.
These are just some of the comments customers are reporting about Auckland IT consultancy and repair company, Imagetext. Apple Premium Service Providers have been recognised by Apple for providing exceptional service.
Imagetext have just been appointed an Apple Premium Service Provider (PSP) for the third year running, the company is heading into exciting times.
Imagetext is one of only three service providers in New Zealand to have been awarded this prestigious Apple status.
And while it has been selling and supporting Apple and Windows products for 29 years, it is the repair side of the business that is garnering the company additional praise and attention.
The company can repair Mac desktops, laptops, iPads and iPods for the business, enterprise and consumer markets.
“Our team understand that, these days, customers can't be without their computers and iOS devices,” says Phill Wade, Apple service manager at Imagetext.
“We believe we provide the quickest possible turnaround time to customers in Auckland and, where a repair may require more troubleshooting time, we ensure we are communicating with our customers on a daily basis.
And it is this fast turnaround time that was one of the key measures in awarding Imagetext its third straight Apple Premium Service Provider status.
Although the company doesn't have a retail showroom, they do offer a conveniently location on the outskirts of Newmarket with free parking where customers can drop their device in, have it repaired and pick it up again, all at the same location. This saves time as devices are not sent offsite for repair.
However, it's not just Apple products that Imagetext specialise in. The company is also one of New Zealand's premier cross platform integrators and have been integrating Macs into Windows environments for more than 20 years.
Fast turn around times, great client communication, highly skilled engineers and excellent customer satisfaction ratings. Each of these components that keep Imagetext at the Apple PSP level is offered across the board – given every customer a business grade service experience.
If you're looking to have your Mac, iPad or iPod repaired, why not get your Apple service and repairs done at Auckland's Apple Premium Service Provider, offering you the best service in Auckland.