NetGuide NZ - Earthquake update - Renaissance

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Earthquake update - Renaissance

Renaissance has implemented a number of “extraordinary services” for its Christchurch customers to help them access computer repairs and insurance assessments.

James Cowie, Chief Services Officer at Renaissance. “Once we had determined that all our staff and their families were fine we immediately started implementing a plan to help our customers. We knew that many of them would have damaged Apple Macs and Renaissance-built PCs and we wanted to help them get repairs done quickly.”

Following the earthquake, calls to the Renaissance service centre in Christchurch were diverted to
Auckland.

From Wednesday morning customers were able to drop damaged items off at the emergency service drop off point in the MagnumMac car park on Moorhouse Road. The services team were also able to carry out free damage assessments for customers from the van.

Renaissance says it has five large service centres across New Zealand with two in the South Island with fast courier links between them.

The MagnumMac store is now open and the Renaissance service centre will be operating from the 200 Moorhouse Avenue premises from today.

The Renaissance services team is continuing to offer free damage assessments, formal Insurance Surveys at a nominal price, and onsite assessments in buildings declared safe.

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