ng-nz logo
Story image

Know your rights: Ministry of Business sheds light on Samsung Note7 recall

At the beginning of last month Samsung issued a recall for all Galaxy Note7 phones sold in New Zealand because the battery could overheat and catch fire.

On the 11th of this month, Samsung followed up by asking all global partners to stop sales and exchanges of Galaxy Note7's while a further investigation takes place.

With all of this in mind, the Ministry of Business, Innovation & Employment’s Consumer Protection team is reminding people to become familiar with their rights under the Consumer Guarantees Act (CGA).

Mark Hollingsworth, consumer protection manager explains that when a business supplies a person with a product for personal or household use and there’s a problem with it, they have the right to ask them to fix the problem under the CGA.

“If the problem is serious you can take the product back and ask to choose a replacement of the same type and similar value, or ask for a full refund of the amount you purchased it for. A product that is unsafe is an example of a serious problem,” says Hollingsworth.

“Your first point of call should be with the retailer who sold you the product,” he adds.

Hollingsworth further explains that while every situation and product is different, the retailer should be able to access whether it can be fixed or not.

“They should then be able to let you know what your options are, for instance receiving a replacement product or a refund. Knowing your consumer rights and what a business is obliged to do under the CGA can make things easier for everyone,” he says.

“In the case of the Note7 phone, Samsung is offering consumers the option of a replacement phone, or a refund.”

Hollingsworth adds that for those people who have a Samsung Galaxy Note7, they encourage you to get in touch with the place where the phone was purchased to take advantage of these options.

“It’s important to feel empowered when buying products or services. The Consumer Protection website has information on what to know and do before, during and after purchasing a product or service,” he adds.

“It’s also a good idea to sign up to receive alerts from the Product Recalls website, so you can keep informed of essential information to help stay safe.”

Story image
Hands-on review: JBL Quantum One headset
The JBL Quantum One headset is a premium product that delivers excellent sound no matter what device you use it on. It’s also very comfortable and one of the best headsets I have ever used. More
Story image
Hands-on review: JBL Tune 220TWS
Another great part of the design is the earbuds themselves. Most other earbuds on the market can’t be worn for more than two hours at a time because of the amount of pressure they put on ear canals. Thankfully, the JBL Tune 220 were designed with all-day wear in mind. More
Story image
PNY launches high-performance XLR8 Gaming RGB Memory
PNY’s XLR8 range is aimed at the PC enthusiast market. The range sports a more aggressive industrial styling suited to high-end PC cases that show off the components inside.More
Story image
The Outer Worlds (Switch): A great game but a terrible port 
Anyone that was excited about this Switch port was waiting to see how the graphics will turn out. We were right to be worried, as this is the side that really pulls this game down.More
Story image
Kiwi scoops grand photography prize at Sony Alpha Awards
Wanaka-based Oscar Hetherington won this year’s award for his seascape photo, called ‘Back Wash’. He’s the fourth consecutive Kiwi to win the grand prize – and $10,000 worth of Sony camera gear to boot.More
Story image
Game review: 51 Worldwide Games for Nintendo Switch
There are tabletop games, card games, virtual sport games and more - a combination of which led me down a games rabbit-hole lasting entire weekends.More