NetGuide NZ - Sony attempts to reassure PSN customers

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Sony attempts to reassure PSN customers

Sony has updated the official PlayStation blog with another Q&A, this time addressing concerns over such PlayStation Network services as download history, friends lists and PlayStation Plus cloud saves. In short, Sony contends that none of these services will be affected once the network goes back online.



Also addressed in the Q&A is the issue of compensation for the many disadvantaged by the network's downtime, particularly those who've subscribed to PS3 MMOs such as DC Universe Online and Free Realms. Sony has advised that it will host "special events accross our game portfolio" and that it's also working on a "make good" plan for players of the aforementioned MMOs.



For others, Sony Computer Entertainment head of communications, Nick Caplin, writes that "we are currently evaluating ways to show appreciation for your extraordinary patience as we work to get these services back online".



The full Q&A follows:





Q: Will our download history/friends list/settings be affected by the PSN downtime?


A: No, they will not.








Q: Will trophies that were earned in single-player offline games during the outage be intact when the service resumes?


A: These trophies are intact and will be re-synched when the network is once again operational.








Q: Will my PS+ cloud saves be retrievable?


A: Yes, once PSN is restored.








Q: What if we have a subscription to PS3 MMOs DC Universe Online or Free Realms? Will we get compensation for that?


A: From Sony Online Entertainment: "We apologize for any inconvenience players may have experienced as a result of the recent service interruption. As a global leader in online gaming, SOE is committed to delivering stable and entertaining games for players of all ages. To thank players for their patience, we will be hosting special events across our game portfolio. We are also working on a "make good” plan for players of the PS3 versions of DC Universe Online and Free Realms. Details will be available soon on the individual game websites and forums.”








Q: Will there be a goodwill gesture for the time we haven’t been able to utilize PSN/Qriocity?


A: We are currently evaluating ways to show appreciation for your extraordinary patience as we work to get these services back online.








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