NetGuide NZ - Spark to credit customers from Chorus savings

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Spark to credit customers from Chorus savings

Spark has announced it will return savings to customers from price increases last year following the decision to not backdate higher Chorus lines charges from the Commerce Commission.

The savings will go to eligible home and business customers on affected Spark and broadband and landline-only plans.

Spark says Home broadband customers will be able to go online to get their savings as a $33 account credit on their monthly bill, a six months’ data upgrade to their broadband plan (worth from $60) or make a $33 donation to a cause of their choice on Givealittle.

Home landline-only customers will receive a $33 account credit.

The $33 equates to the net savings to Spark from the Commerce Commission decision.   

“We put up our prices in February last year after the Commerce Commission threatened to backdate higher Chorus charges from the previous December,” Jason Paris, CEO of Spark Home, Mobile and Business explains.

“At the time, we said that if there was no backdating, we would do the right thing and return savings where we could to our customers,” he says.

“While most broadband retailers increased their prices around the same time, to our knowledge we are the only retailer who is now giving back to customers,” Paris adds.

In December 2015, the Commerce Commission increased Chorus lines charges, which prompted further increases in Spark’s retail prices from February this year – but it stopped short of backdating the higher charges by 12 months or more.

“In recent weeks, Chorus and other industry players have confirmed they will not appeal the Commerce Commission’s final decision, and this certainty now means we can follow through on our commitment to return savings to our customers,” says Paris.

“We’re really pleased we can offer broadband customers a range of choices in how they get their savings and it will only take a few quick minutes to go online and make their selection,” he adds.

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