The Victims Information Line is now available around the clock, Justice Minister Amy Adams has announced.
The support service has been extended to run 24 hours a day, 7 days a week.
The free phone service provides information to victims of crime and their families about what support services are available to them, as well as information about the criminal justice system.
The support line was established in 2008 and ensures crisis calls are directed to the correct agency.
“Last year the helpline received more than 22,000 calls from across New Zealand,” says Adams. “This valuable service ensures victims and people who support them have easy access to an information service dedicated to assisting them during what are often difficult times.”
Adams says the initiative is part of the Government’s work to improve victims’ experiences with the justice system.
Earlier this month the Adams launched the Victims Code, which sets out how victims of crime can expect to be treated by government agencies and organisations that provide services to victims.
“The Victims Code helps victims to be aware of their rights, improves accessibility to information for victims, and makes government agencies more accountable when providing services to victims,” Adams explains.
The Code is available on the newly updated victim’s information website.