Consumer technology news for every New Zealander
Unified Communications / UC
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Telstra signs with Dubber for call recording and data capture
Certain Telstra customers will have access to Dubber’s Call Recording and Data Capture Platform for business telephony and mobile.
Interview: Avaya’s A/NZ managing director on regional growth factors
Peter Chidiac talks about growth in the region, what sets the Australian market apart, and why it’s important to the Avaya business as a whole.
LogMeIn announces marketplace and new integrations
New integrations for the GoTo portfolio include Salesforce Lightning, Theta Lake, Clio, Zoho and Prezi.
8x8 names three new global execs
New chief marketing officer, chief customer officer, and head of commercial sales to continue expansion.e
Interview: Avaya seeks to improve employee experience with unified workspace
Techday spoke to Avaya International sales engineering senior director Savio Tovar Dias about how Avaya IX OneSpace will affect employee workflows.
Cisco taps UC as integral to new era of collaboration
“We want to empower our partners to lead the way, and bring the A/NZ market to another collaboration era.”
Jabra updates partner programme
Two partnership levels, improved incentives and greater training resources for solution providers across Australia and New Zealand.
Natterbox launches solution to improve customer service efficiency
Freedom will transform agent performance, enabling Natterbox users to work from wherever they want on whatever device they want to work on.
8x8, Poly and ScanSource join forces for cloud UC
The joint programme, CloudFuel, will help organisations move to cloud technology for unified communications, collaboration and contact centre.
TrueConf makes it into Magic Quadrant for Meeting Solutions
The video conferencing vendor has been named a Niche Player in the 2019 Quadrant for Meeting Solutions.
Avaya launches UC and CC subscription program
Avaya IX Subscription gives customers the flexibility to scale consumption of Avaya’s contact center and unified communications solutions based on their needs.
Avaya previews new capabilities in UC portfolio
The new intelligent workspace solution enables enterprises to leverage an open and extensible framework to bring together data from across the entire enterprise.
Batelco and Avaya bring cloud solutions to Bahrain’s SMBs
The regional telecoms operator will offer Avaya Contact Centre and Unified Communications solutions in the cloud with Avaya IP Office PoweredBy.
8x8 wins Cloud/SaaS Gold in Golden Bridge Awards
It also received Silver in the Unified Communications (Service) Innovations category in the 2019 11th annual awards.
RingCentral pays in stock to work on solutions with Avaya
RingCentral and Avaya will introduce “Avaya Cloud Office by RingCentral” and will jointly develop programmes and automated technologies.
IT leaders require UCC tools that adapt to changing workforce
Globally, 93% of respondents agreed that digital natives have different needs and expectations in the workplace, and over half of CIOs (56%) are looking to grow their collaborative software offering to meet that demand.
Avaya to showcase latest AI-powered applications at GITEX 2019
At the centre of these enhancements are three newly introduced modules, which help deliver comprehensive contact centre insights to enable better strategic decision-making.
Why embracing cloud-based communication applications can give retailers a boost – 8x8
For the Australian retail sector, finding ways to cut costs and improve productivity has never been more important.
RingCentral Australia signs with Mia Distribution
Specialist unified communications distributor automates local hardware fulfilment and provisioning for RingCentral partners and customers.
8x8 appoints channel partner to cover WA, SA
Scope Logic will take the role of providing 8x8’s voice, chat and contact centre solutions across Western and Southern Australia.
8x8 opens A/NZ support centre, expands through acquisition
8x8 has APAC in its sights as it opens a Sydney support centre for A/NZ and acquires a Singaporean Comms-Platform-aaS provider.
Contact centre market to see 14.6% CAGR over next five years
The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.
Exclusive Networks forges UC unit from two subsidiaries
The business operations of Transition Systems will continue as a distinct Unified Communications business unit under the Exclusive Networks banner.
Businesses wasting money on SIP channels, says Virsae
Analysis reveals a growing penchant for super-sized SIP trunk groups, indicating a degree of channel over-subscription that leads to associated cost increases.